Cancellation Policy

Last updated: June 2026

Your Right of Withdrawal

Under the EU Consumer Rights Directive (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

How to Cancel

To exercise your right of withdrawal, send a clear statement to info@newmania.skin before the 14-day period expires. Include your name, order number, and date of receipt. You may use the following template:

"I hereby notify you that I withdraw from my contract for the purchase of the following goods: [product name/description], ordered on [date], received on [date]. Name: [your name]. Order number: [your order number]."

Hygiene Seal Condition

All our temporary tattoos are delivered in individually sealed, airtight plastic hygiene bags.

Sealed items (hygiene bag intact): eligible for return and full refund within 14 days of delivery.

Opened items (hygiene seal broken): not eligible for return. Temporary tattoos are cosmetic skin-contact products. Once the sealed hygiene bag has been opened, the right of withdrawal no longer applies under Article 16(e) of the Consumer Rights Directive — "sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery."

Custom Item Exemption

Custom products made to your specifications — including Custom QR Code, Custom Barcode, and Custom Text tattoos — are exempt from the right of withdrawal under Article 16(c) of the Consumer Rights Directive: "the supply of goods that are made to the consumer's specifications or are clearly personalised."

This exemption applies only to products where you provided the specific content (your URL, text, barcode data, etc.). Standard pre-designed catalog items are not considered personalised, even if printed after your order.

Refund Process

If your withdrawal is accepted:

Return the sealed item(s) to us at your own cost within 14 days of notifying us of your withdrawal.

We will process your refund within 14 days of receiving the returned goods. The refund will be issued to the original payment method (PayPal).

Original shipping costs are refunded only if you return the entire order. If you return part of an order, shipping costs are not refunded.

Defective or Wrong Items

If you receive a defective or incorrect item, contact info@newmania.skin with a photo of the issue. We will send a replacement or issue a full refund including shipping — the hygiene seal condition does not apply to defective goods.

Contact

All cancellation and return enquiries: info@newmania.skin